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Email Marketing Knowledge Base .: Common Questions and Answers .: My HTML email looks fine when previewed in the system, but contains strange text when it is sent out. Why is this?

My HTML email looks fine when previewed in the system, but contains strange text when it is sent out. Why is this?

Often times, copying and pasting text from MS Word into your message can cause XML text to be included in your message.  Here is an example of what it might look like:

This is an offer from InvestmentCorps, Inc., <?xml:namespace prefix =  st1 ns = "urn:schemas-microsoft-com:office:smarttags"  /><st1:address><st1:Street>2071 Main Street,  Suite 5</st1:Street>,  <st1:City>Springfield</st1:City>,  <st1:State>OR</st1:State>   <st1:PostalCode>25218</st1:PostalCode></st1:address>,  www.investmentwebsite.com http://domain.com/newemailmarketing/clicktracker.php?ld=1&amp;cd=909&amp;md=2&amp;ud=fb2c614d7cbb7f04ec2350abaf8r6peb&amp;url=http://www.investmentwebsite.com/ .  If you  would prefer not to receive further messages from Value Investor  Media, please click  here http://domain.com/newemailmarketing/unsubscribe.php?md=2&amp;cd=909&amp;ud=fb2c614d7cbb7f04eir2d2abaf4dbfeb  and follow the instructions to opt-out of future  communications. You will receive one additional e-mail message  confirming your removal.<?xml:namespace prefix = o ns =  "urn:schemas-microsoft-com:office:office"  /><o:p></o:p> 

MS Word is including formatting information when you copy text from it, which may show up when  emails are viewed in certain email clients.  We recommend that you always copy and paste text into a Notepad, or text file, and then recopy and paste it into your HTML message.  This will remove any formatting, and ensure that XML does not appear in your email.


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