Common Questions and Answers .: Email Marketing Knowledge Base

AOL White list
AOL offers a White List form that you can fill out to help with delivery to AOL subscribers. Follow the directions below and then fill out the White List form with AOL. First you must set up reverse DNS of your private IP address with Email System to mention your companies’ domain...

1-14-2008 Views: 3103

Can I attach a file to an email campaign that I create using your email marketing system?
Our system does not offer the ability to include attachments to your mailings. Most ISP's and email providers do not like receiving very large email attachments in bulk, and often block servers that send them. Attaching files would also cause the email blast to take much longer to be sent...

2-2-2005 Views: 17701

Can I edit my unsubscribe link?
You can definitely edit the unsubscribe link. An unsubscribe is necessary, so if you do not include your own on your message, the Email System system will automatically insert one at the bottom of your email.To add your own link, just apply the text (e.g. Click here to unsubscribe) or...

10-23-2004 Views: 17965

Configuring SPF Records
This article will help you set up SPF records in order to improve email delivery and will also include links to help you understand SPF technology. Some SPF BackgroundDomains use public records (DNS) to direct requests for different services (web, email, etc.) to the machines that perform those...

8-20-2007 Views: 3946

Helpful tools for better Email Inbox Delivery
Please note these are only suggestions and will not guarantee delivery into the inbox. The ISP has the final say on whether or not they accept your emails and also which folder they are likely to place your message i.e. the inbox or the spam/junk folder. 1.) Send only to those...

1-18-2008 Views: 2845

How do I change my password?
To change your password: 1) click on account info.2) under Personal Information, click Edit to the right of the page.3) Enter your new password under Password and click Submit Changes

5-2-2005 Views: 3208

How do I delete list?
1. Click Modify List under List Manager.2. Select Delete List for the list you would like to delete.This will remove the list from your Email Marketing system account.

10-15-2004 Views: 5261

How do I select a Template?
There are two ways to select a template once your are in the template selection menu.1. Click on the radio button under the template thumbnail you would like to use.Each thumbnail has a section below it containing the template name and a radio button with the text 'Select' next to it.Click the...

3-18-2006 Views: 3622

How do I upgrade or downgrade my account?
1. Log in to Email System2. Click Account Info in the navigation bar at the top of the page.3. Click edit to right of Account Information.4. Choose the package you would like to upgrade or downgrade to.5. Confirm your choice.6. If applicable, enter your credit card into the pop up window

10-15-2004 Views: 6891

How do I view my account billing information?
To view your account billing information, which includes a journal of charges, credits, and payments made to your account, follow the instructions below.1) Log in to your account at http://www.Email System.com2) Click on Account Info in the toolbar at the top of the page.3) On the next page,...

3-4-2005 Views: 6042

I have confirmed that the email was recieved and viewed by a couple email addresses but neither of them show up on the list of unique views.
There are generally only a few why a unique view is not recorded.Before proceeding, download the list of Unique Views and open it in Excel. Search for the email address of the recepients you know have received and viewed your message. We suggest downloading because you may have missed the...
(No rating) 6-1-2005 Views: 8009

I received a complaint on my report, what does this mean
A 'complaint' is something the subscriber sends to their ISP in the form of marking your email as spam. This is usually done by clicking the 'mark as spam' button within their email client. With most ISPs, this action sends a message to our server and registers it as a 'complaint'. Through Email...

5-1-2007 Views: 5275

I sent my message using ASAP, but it still hasn't been sent out. Why?
The Email Marketing system schedules a message in the email delivery queue when you select ASAP for send time. Once in the queue, the Email Marketing system mail engine can take from 5 to 30 minutes to pick up the message.Click on the View Email Reports navigation link to make sure that your...

10-31-2004 Views: 6496

I've been blacklisted -ISP Listings
What to do if you get blacklisted or want to be whitelisting with a certain ISP.If you have been blacklisted, the next step is to contact the ISP in question, and request to be removed from their blacklist (delisted). Each ISP has a process for applying, most starting with an online form. Here...

5-21-2007 Views: 12591

If my imported list has duplicate addresses, will the recipient receive more than one copy of the message?
No. Email System recognizes duplicate addresses and only sends one copy of the message.

10-15-2004 Views: 4724

Is it possible to host the new subscriber signup form on my own site, rather than link to the custom Email System form?
It is possible, although it requires that you use our API feature. The API is code that lets your site or custom application to communicate with the Email System system without having to log in to the interface. This option should only be used by advanced users, as it requires programming...

12-14-2006 Views: 10697

Is there a 'wildcard' value I can use when doing email address searches?
If you want to search for a group of emails all sharing the same domain name, you can use a wildcard value to find them all. To do this, use the % (percentage symbol) in place of the address... example: %@Email System.com

3-2-2005 Views: 5098

My HTML email looks fine when previewed in the system, but contains strange text when it is sent out. Why is this?
Often times, copying and pasting text from MS Word into your message can cause XML text to be included in your message. Here is an example of what it might look like:This is an offer from InvestmentCorps, Inc., <?xml:namespace prefix = st1 ns =...

2-2-2005 Views: 10564

My message was undeliverable to a specific address, even though it's valid. Why?
A soft bounce is usually caused by the recipient's mail server being temporarily unavailable. A second attempt should go through with no errors.Please see this article if you feel that your email received a very large number of email bounces as seen through your email report.

10-15-2004 Views: 5552

Private IP’s
What is a Private IP address? An IP address is a unique identifier that routes your emails to the recipients. A Private IP address is your own private unique identifier. These IP’s have never been used before, and therefore don’t run the risk of being blacklisted by any of the internet service...
(No rating) 5-21-2007 Views: 2448

Problems uploading your CSV file
Sometimes a csv file will add extra hidden characters or spaces which cause problems when trying to upload in Email System. Open the file in excel copy all the data then open up a notepad file and paste the data as is. Save the notepad file without making and changes. Then upload your notepad...
(No rating) 1-14-2008 Views: 1743

SPF Records: The Key to Email Marketing Success
Are you managing email promotional campaigns without a Sender Policy Framework (SPF) record in place? If so, you could be losing thousands of emails to spam and bulk mail filters, diminishing your results and hurting your bottom line. Adding an SPF is an easy, one-time fix that can...

1-26-2008 Views: 2761

Steps I can take to ensure that my IP address is not blacklisted
Getting spam complaints from your subscribers is the main reason for getting blacklisted. Here are some things to you can do to prevent getting these complaints.1. Double opt-in – Having your subscriber’s double opt-in is not only a Email System policy, but is the best way to ensure the right...

5-21-2007 Views: 4707

Email System 2.0 and IMPORTANT INFORMATION FOR VERSION 1.0 USERS
We have released a new version of the Email System email marketing system. This page offers very important information for the Email System Classic users. Common Questions: 1. What is Email System 2.0? Email System 2.0 is the latest release of the Email System email marketing product. The...

9-29-2007 Views: 3191

What are the advantages to setting up one list, versus setting up multiple lists?
When sending email blasts, you may need to send to different groups of subscribers at certain times. Although many users set up multiple lists to accomdate these different groups, there is a much better alternative. Setting up multiple lists is generally a bad idea, as subscribers are...

8-17-2006 Views: 4092

What is Mail Merge and how do I use it
The mail merge function takes information you have in your demographic fields and inserts that information into your email message to help customize the email to each subscriber. Some examples of mail merge values are: {{{firtname}}} {{{lastname}}} {{{emailaddress}}}...

6-25-2007 Views: 3184

What is the difference between Unique View and View?
A unique view represents the total number of subscribers that have viewed your message, a view is the total number of times your message has been viewed. For example, if you had 2 unique views and 4 views that would most likely mean that two people looked at the message twice.Your unique clicks...

5-30-2007 Views: 3243

Why aren't my graphics displaying in my test messages?
You may find that you are getting broken image links in test messages, even though the message looks fine withing preview screens. This is typically caused by using a web design program that removes the domain name when referencing image paths.For example:The logo graphic for your Email System...

12-30-2004 Views: 18115

Why can't I send more than 1 message every 24 hours?
This prevents multiple email blasts to subscribers. ISP’s perceive multiple messages originating from the same server as "mail bombing". This could potentially lead to the blacklisting of Email System. The 24 hour restriction may be lifted in some cases. Please contact a Email System...

10-15-2004 Views: 5737

Why is the URL I placed in my TEXT email wrapping?
TEXT emails wrap urls (and lines) longer than 76 characters. Please use URLS less than 76 characters, or they will wrap.
(No rating) 6-13-2005 Views: 5602

Why isn't the list upload report reflective of my actual list?
In our experience, this type of problem is typically related to a problem with the file you are trying to upload. The most frequest problem is you have selected 'comma-delimited' as your delimiter, and one of the fields in your database file has commas in it. For example: The list you're...

12-16-2004 Views: 8546

Will my service package price increase or decrease?
We strive to be an affordable enterprise level email marketing service provider. We don't anticipate changing prices often, but like any business we may have to reevaluate our service from time to time to ensure that we are meeting the email marketing and delivery demands of our customers. If...

3-4-2008 Views: 2404

Yahoo is Filtering/Blocking my emails
Yahoo is filtering/blocking my emailYahoo tracks all connections made from outside mail servers and sometimes they will put a cap on how much mail you can send their clients if they think you are spamming, or just sending a lot of email to them in general. One way around this is to let Yahoo know...
(No rating) 12-10-2007 Views: 2813